Application Maintenance and Support (AMS) - SLA based Flexible & On-Demand

Perisoft's AMS is modeled specifically to suit Mid Size companies where the need and skills to maintaining and supporting a SAP system landscape is the same as that of a large enterprise but the resources required are mostly part-time.

Perisoft's AMS services are SLA based "Shared services" i.e.

• Commit to minimum service levels for support
• Charge only for the required skills/resources i.e partial FTE
• Dedicated project manager with single point of accountability
• Provision of "on-demand" resources/skills on highly competitive consulting rates.

We will be available during your business hours and/or extended hours for critical month-end/year-end periods to provide L1 to L3 support.

Typical AMS challenges/needs for most mid-sized Enterprises

• The agility needed to manage an environment dictated by uncertainty & change
• The need to focus on core and growth activities
• Maximise ROI and value for core Business Applications which support the critical processes
• IT resources with up-to-date skills needed to support existing SAP applications
• Minimal capacity for senior/internal resources to drive innovation & improvement
• The need to aggressively optimise resources and costs but ensuring increased efficiency and responsiveness
• Proactive innovation and improved business processes
• Variable resource / skills mix needed to support the ad-hoc business needs
• Recruit & retain skills to cover the breadth and complexities of SAP technologies

Perisoft's AMS services offerings - include a complete range of services that include People, Processes & Tools to manage the SAP application lifecycle both functionally & technically

• Flexible Commercial engagement models - "pay per use", "Fixed Budget per period with rollover" and/or Fixed fee per month
• Reactive & proactive application management
• Flexible and highly mature tools and process integrated Delivery - on-site, remote or combination of both based on Service level commitments
• Full SAP Application Life Cycle support services - ... the total landscape or technical (Basis), functional support (break fix), problem resolution, ABAP development, Security, System monitoring, change/service requests & project services, preventative maintenance, patches and upgrades.
• Comprehensive and mature ITIL based support processes and service management
• Access to the right skills at the right time in a cost effective manner

Key benefits to clients from Perisoft SAP AMS services include:

• Predictable costs with defined service outcomes
• Frees up IT resources to focus on innovation & strategic business initiatives
• Faster response to changing business needs including improved business processes, functionality & technologies
• Continued access to up to date skills & resources as required
• Improved IT service outcomes via robust ITIL based service delivery processes